Terms & Conditions
It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property.
Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred effecting delivery will not be the responsibility of House of McGregor i.e. door or window removal etc. House of McGregor are only responsible for delivery to your front door. We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.
If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by House of McGregor will incur a delivery charge.
If you need to change the delivery address of your order please contact your sales person. House of McGregor must be advised of any cancellation of booked deliveries at least 24 hours before the scheduled delivery. A delivery cannot be cancelled on the day of delivery as the goods are loaded the afternoon before. The onus is on you to make sure all phone calls/voice messages are answered, failure to do so may result in non-delivery
The driver will give you an approximate time only as circumstances beyond our control such as traffic congestion, breakdowns and inclement weather all play a role in the time you get your delivery. If you require your furniture to be placed in a specific room we are happy to do so, however we cannot accept any liability for any damage to property that might happen therein as a result.
All bed frames and tables are delivered unassembled. If you require us to assemble any item you purchase we can arrange to do this, there will be a charge for this service.
We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit or suit we can issue you with a credit note, less a 20% re-stocking fee if it is in its original packaging. Special orders cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Collection will occur on our next available date to your area. For hygiene reasons, mattresses and divans cannot, under any circumstances, be returned. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.
If you need to make a change to your order prior to delivery, contact the sales person and inform them of the item to be changed. If the item in question has been specially ordered for you, we regret that it cannot be cancelled as production will already have commenced. You are not entitled to a refund if you simply change your mind. All refunds agreed are issued by cheque and will be posted out to you within 7 working days.